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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,930 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.3 Overall satisfaction
  • 4.6 Charges stated clearly before order submission
  • 4.4 Shipping charges
  • 4.3 Prices relative to other online merchants
  • 4.6 Availability of product you wanted
  • 4.5 Order tracking
  • 4.3 Ease of finding what you are looking for
  • 4.3 Variety of shipping options
  • 4.6 
  • 4.3 Product met expectations
  • 4.3 Selection of products - Types of products available
  • 4.2 Clarity of product information
  • 4.1 Customer support
  • 4.3 Overall look and design of site
  • 4.3 Would shop here again
  • 4.4 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
36 Reviews TotalReviews 1 - 10 of about 36
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Matt, Tuesday, June 21, 2016 6:05 AM
Great service.
I love shopping at Rakuten, I try to buy as much as I can from this website.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Sunday, June 12, 2016 7:07 AM
Well pleased with an iPad update, from iPad 1
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 0.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 3.0 Overall satisfaction
  • 3.5 Would shop here again
  • 4.5 
by JD70, Friday, June 10, 2016 10:16 AM
Waited and waited for product. It was continually marked as being processed. It wasn't until I wrote and asked where it was ( which was pass when it was suppose to be delivered that it suddenly showed as shipped and was soon delivered.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Friday, June 10, 2016 6:36 AM
all good
  • 0.5 Would shop here again
  • 2.0 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
by Beth, Monday, June 6, 2016 10:37 AM
The so called outdoor tent that I bought was poorly made, the poles have bent and broke already. It has ripped and I would not order anything from this company ever again.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Jewelz, Monday, June 6, 2016 9:53 AM
I order items from his site every now & again. Only once have I been disappointed with puchase.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by JACKSON, Monday, June 6, 2016 7:28 AM
NEVER HAD A PROBLEM WITH ANY PURCHASE YET
EVERY THINGS HAS BEEN GOOD WITH ALL MY PURCHASES.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by r b, Wednesday, June 1, 2016 9:49 AM
I like it, quick response to my questions
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Tuesday, May 31, 2016 11:17 AM
My mother-in-law who actually ordered the item thought she was ordering a cover or her iPad 2 but received one for the (I think) iPad Air 2. She went into the search feature and put in iPad 2 thinking there was just one iPad 2. The package has not been opened so how does she return it?
Quick, easy & dependable. What more is there to say.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
by Steve, Sunday, May 29, 2016 8:16 PM
It was here very quick
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