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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,129,194 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.6 Availability of product you wanted
  • 4.2 Overall look and design of site
  • 4.2 Clarity of product information
  • 4.4 Shipping charges
  • 4.3 Prices relative to other online merchants
  • 4.4 Selection of products - Types of products available
  • 4.4 Would shop here again
  • 4.4 Product met expectations
  • 3.9 Customer support
  • 4.4 Overall satisfaction
  • 4.3 Ease of finding what you are looking for
  • 4.4 Order tracking
  • 4.6 
  • 4.2 Variety of shipping options
  • 4.6 Charges stated clearly before order submission
  • 4.5 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
35 Reviews TotalReviews 1 - 10 of about 35
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Jayson, Wednesday, January 18, 2017 7:29 AM
Good shopping experience. Products I ordered are great and just what I wanted.
Great purchasing experience
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Vikas, Monday, January 16, 2017 9:49 PM
good experiance
Overall i like it. Main page should be more friendly and colorful, looks like page has lot of White and black items on screen and other colors are missing , which not making user to stay on that page more time . Page should be more colorful and joyful to make shopping happy. Colors related to Light green , Sky blue or Sea blue makes emotions to happy and make customer to stay more on site . if customer will stay on site, then definitely they will do more purchase.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Joanne, Friday, January 13, 2017 7:36 AM
I have very good experience buying from rakuten thank you
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by rickp, Thursday, January 5, 2017 2:12 PM
Have purchased several products from Rakuten and have been completely satisfied with all items and services every time.
Found item wanted easily, price was best around, free shipping. Can't do much better than that. Thanks Ratuken!
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Bill, Thursday, January 5, 2017 7:33 AM
Product arrived promptly, well packaged, and met my expectations.
I'm a first time consumer-customer of Rauten. Found the web-site extremely user friendly in terms of use. Photos and description of item I purchased were very helpful.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 1.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.0 
  • 3.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Jepoy, Tuesday, January 3, 2017 12:07 PM
This shopping experience was great but dampened by the fact that the seller sent the wrong Item. Rakuten was very helpful in resolving the issue and took care of everything so in the end the only impact to me was a longer wait as the correct item did not arrive as soon as I expected when I originally placed my order. Rakuten took full responsibility to make sure I received what I ordered and they made it very easy for me. Thank you!
It was a good first experience. We will see how the order is delivered.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 3.5 Clarity of product information
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.5 Selection of products - Types of products available
by ronny, Monday, January 2, 2017 8:11 AM
Very nice laptop for the price. Only found one small problem. There was a small scratch on the glass covering the camera which may affect the resolution. That is not of much concern since everything is working fine.
none
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
by Rick, Monday, January 2, 2017 6:17 AM
No problems arrived as scheduled
First time on this site, so far very satified
  • 3.0 Would shop here again
  • 3.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 1.5 Product met expectations
  • 2.0 Overall satisfaction
  • 4.0 
by Hammer, Saturday, December 31, 2016 9:59 AM
Apple AirPad cover arrived with stitching defects and a blank smug on the back that will not come off.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by cyraknows, Friday, December 30, 2016 11:30 PM
This company has been solid in every aspect of the shopping experience.
great place with great deals
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