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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,240 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.3 Shipping charges
  • 4.2 Overall look and design of site
  • 4.3 Prices relative to other online merchants
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Overall satisfaction
  • 4.4 Product met expectations
  • 4.4 Order tracking
  • 4.4 
  • 4.2 Clarity of product information
  • 4.7 Availability of product you wanted
  • 4.3 Ease of finding what you are looking for
  • 4.2 Customer support
  • 4.2 Variety of shipping options
  • 4.3 Selection of products - Types of products available
  • 4.6 Charges stated clearly before order submission
  • 4.4 Would shop here again
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
79 Reviews TotalReviews 1 - 10 of about 79
  • 3.5 Would shop here again
  • 3.0 Overall satisfaction
  • 2.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 3.5 Availability of product you wanted
  • 3.0 
  • 3.0 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Sunday, May 31, 2015 8:19 AM
The fiber planter liners are very thin compared to others I've had.
So happy to finally find the fiber planter replacement liners in 18", but a little concerned about whether or not I ordered the correct size. The order did not show the sku or product #. Only time will tell.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by studyybug, Friday, May 29, 2015 9:17 PM
Excellent products at reasonable prices. Always on time.
Easy to order products at decent prices
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Order tracking
  • 4.5 
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Friday, May 29, 2015 2:38 PM
I accept that you need to control the card. But wait over a week was too much. Lucky I was staying lng enough at the address tô received the purchase. It arriven the last day but i did. Thanks.
You offered a product with a Mail in Rebate but very little info on how to get the rebate coupon and how to apply for it.
  • 3.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by macsrwe, Thursday, May 28, 2015 9:04 AM
They had the best price on the flash drive I needed.
I found the cart software to be very unwieldy. It wouldn't let me ship to a different confirmed PayPal address without abandoning the PayPal screen and backtracking to the cart -- then said it couldn't make my new address a default, but never explained why. It required me to log in no fewer than four times to complete this transaction, then at the very end told me that I could earn "Super Points" if I logged in (again!) It was not a customer-friendly experience.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by ashby370, Thursday, May 28, 2015 7:10 AM
This is the second one I have purchased. I love them both. Thanks for a great product at a great price!
Just started using this website again. So far I am happy I came back.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Art, Monday, May 25, 2015 6:31 AM
Great product and fast shipping
  • 1.5 Would shop here again
  • 1.0 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 3.0 Order tracking
  • 2.0 Customer support
  • 1.0 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 3.0 
by krazee, Tuesday, May 19, 2015 4:42 AM
This was not the product I thou chin t I was ordering.
I was unable to order my first choice because the 'add to cart' button kept shifting out of reach.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Radiaction, Monday, May 18, 2015 9:31 AM
At first I was skeptical about this site but I looked up reviews for them and saw they were pretty reputable. The Logitech G600 mouse I bought was almost half off and brand new so you can understand my skepticism. I took the gamble and it paid off. The mouse came in a little bit of a beat up box (I'm guessing that's why it was so cheap) but Logitech packages their products well and the actual product was fine! I will definitely be shopping at Rakuten.com again!
At first I was skeptical about this site, but as I looked more into the online retailer, all I saw was good reviews. The fact that they had the Google backed insurance program tied in with their checkout helped calm my nerves. With the Bizrate Vertified Merchant badge and the Google Certified Merchant badge, I was confident in making my purchase. We'll see how things pan out as I wait for my item to arive.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by denny627, Saturday, May 16, 2015 5:40 PM
Anemometer JUNK
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 2.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Mike, Friday, May 15, 2015 8:58 AM
Great product for a great price
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