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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,127,490 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.4 
  • 4.6 Charges stated clearly before order submission
  • 4.3 Prices relative to other online merchants
  • 4.2 Product met expectations
  • 4.1 Customer support
  • 4.3 Selection of products - Types of products available
  • 4.4 Overall satisfaction
  • 4.2 Ease of finding what you are looking for
  • 4.4 Shipping charges
  • 4.2 Variety of shipping options
  • 4.2 Order tracking
  • 4.2 Overall look and design of site
  • 4.2 Clarity of product information
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Would shop here again
  • 4.4 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
99 Reviews TotalReviews 1 - 10 of about 99
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Joe, Wednesday, October 29, 2014 7:12 AM
very satisfied as usual and always delivery was quick and the priduct arrived as exoected
I have always had good experiences shopping with Rakuten (Buy Dot Com) and have always been very satisfied with my purchases. They have always arrived in excellent condition and always as advertised. I am very satisfied with all aspects of my dealing with Rakuten.Com
  • 4.5 Would shop here again
  • 3.0 Overall satisfaction
  • 4.0 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 2.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 3.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.0 Clarity of product information
by ambs, Wednesday, October 29, 2014 5:31 AM
The product was fine. The online tracking was inaccurate. It said the product was delivered but I didn't get the product until a day later.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by alberto, Tuesday, October 28, 2014 4:20 AM
THE ONLY I DO NOT LIKE IS NOT SHIP TO PUERTO RICO
need to ship to puerto rico by usps
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 1.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 2.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by byter99, Monday, October 27, 2014 5:57 AM
I'm not sure why this happened but I was a little upset during the search process. I use EBATES.COM when purchasing from many onlilne stores. This time through RAKUTEN.COM the result was different. I went to your site and found the IPOD Touch that I wanted for $189. Using the EBATES.COM Toolbar at the top of the search screen I clicked on it but after doing so was not able to find this item for $189. The price was now $204. Hopefully, your company does not "pad" prices when the EBATES.COM website/toolbar is used!j Also, after select the item that I wanted I was notified, by your support, that only a demo item could be offered. You were completly out of the IPOD Touch that I had ordered earlier. I was offered an additional 5-year warranty, which I accepted. So far, the item seems to be working fine but I would think that a larger stock of such a popular item would be maintained more closely. If you plan to answer my comments, please do so by email. Email address is: byter99@intelliwave.com. thank-you
I had a problem with this purchase when using the EBATES connection website to Rakuten site. A different price was shown for this item. I'm not sure why that happened. The price I originally saw was $189 on Rakuten but after the connection through EBATES the price shown was $204, for the same item. I'll have to contact ebates about this if my "cashback" is not reflected correctly but i wanted to report it through this survey site as well so the Rakuten customer service people could see it too. Secondly, I don't know why I can't use my "super points" through PAYPAL when making a purchase in RAKUTEN. Paypal should have nothing to do with the use of these points, only the card used to makes the purchase. PLEASE MAKE ANY RESPONSE VIA EMAIL. MY PHONE SERVICE IS VERY POOR! Thanks,
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by MGGSD, Sunday, October 26, 2014 5:24 PM
Rakuten is great, fantastic shopping experience, very customer oriented, fast delivery with great prices.
Great experience, I love it.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 2.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Bob, Saturday, October 25, 2014 1:42 PM
Customer service worked to iron out my problem.
Once I found the product I wanted, the button to "add to cart" kept disappearing. Very frustrating!
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 2.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.0 Selection of products - Types of products available
by N/A, Friday, October 24, 2014 9:37 PM
In stock, received item ordered, it seems to work fine. Shipping was a little slow, but not terrible. I used the standard shipping option and did not upgrade.
It is easy and reputable
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 3.5 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by HappyShopper, Friday, October 24, 2014 9:30 AM
Great prices & selection.
Rakuten always has great prices. I look forward to opening each email to see what is available.
  • 4.0 Would shop here again
  • 4.0 Availability of product you wanted
  • 4.5 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.0 
by Mark, Friday, October 24, 2014 6:03 AM
I found a good value with my recent purchases. It was a large a speaker for a flat screen TV and the quality of over packing to protect the product was exceptional.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 
by Jeff, Thursday, October 23, 2014 11:39 AM
Sometimes the deals are good.. but frequently you need to use your superpoints to make it worth it
It's a pretty good site when it's not trying to sell me junk. I always have to go to amazon or goodle to make sure the product they're selling is a good value, not just a good price.
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