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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,127,259 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.2 Clarity of product information
  • 4.3 Prices relative to other online merchants
  • 4.2 Overall look and design of site
  • 4.3 Order tracking
  • 4.3 Selection of products - Types of products available
  • 4.6 Charges stated clearly before order submission
  • 4.2 Variety of shipping options
  • 4.4 Overall satisfaction
  • 4.4 
  • 4.3 Would shop here again
  • 4.3 Shipping charges
  • 4.3 Product met expectations
  • 4.2 Ease of finding what you are looking for
  • 4.4 Availability of product you wanted
  • 4.2 Customer support
  • 4.5 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
87 Reviews TotalReviews 1 - 10 of about 87
  • 5.0 Variety of shipping options
  • 3.0 Customer support
  • 1.0 Would shop here again
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 0.5 Overall satisfaction
  • 0.5 Availability of product you wanted
  • 0.5 Product met expectations
  • 3.5 
  • 5.0 Prices relative to other online merchants
  • 5.0 Shipping charges
by ScottX, Saturday, August 23, 2014 1:25 PM
I received the product but the battery was got, the suction cup for the unit to mount on the windshield was not the one that fits with it. the dash mount was not with the package,the car charger was not with the package.The unit was a used one and the box was damaged and all taped up. I got a second hand unit and nothing was what I paid for.
I bought a dash cam a week ago and it does not work. The manual is not brief enough and I got a used piece of**** the package was all broke open and there were scratches and finger prints all over the screen. i will not recommend the FHD1080 to anyone. im stuck with it but i have been through this before.
  • 4.0 Variety of shipping options
  • 5.0 Customer support
  • 4.5 Would shop here again
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 2.5 Product met expectations
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.0 Prices relative to other online merchants
  • 5.0 Shipping charges
by Rusty, Saturday, August 23, 2014 10:30 AM
A great place to find things I have a hard time finding at a good.price. wish you had deals on shipping but find shipping prices fair.
I checked with them for a hard to find item and found it!!!! Also emailed the link to a friend who is shopping for a tablet.
  • 3.0 Product met expectations
  • 3.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 3.0 Order tracking
  • 3.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 3.0 Customer support
  • 4.0 
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
Tuesday, August 19, 2014 2:08 PM
The books arrived as described.
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 4.5 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Variety of shipping options
by Mike, Tuesday, August 19, 2014 11:58 AM
Shopping is great
  • 4.5 Product met expectations
  • 4.0 Availability of product you wanted
  • 4.5 Overall satisfaction
  • 4.5 Order tracking
  • 4.5 Would shop here again
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
by workhorse, Tuesday, August 19, 2014 10:27 AM
I recommend Rakuten for its service and would come back here again, especially sometimes cash back / superpoints is alluring.
its relatively as convenient as Amazon
  • 5.0 
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
by TriExpert, Saturday, August 16, 2014 6:58 PM
Great product at an unmatched price. Ordering painless, arrived on time. Happy customer!
Well conceived experience
  • 4.5 Customer support
  • 3.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 
by amitjain202, Saturday, August 16, 2014 9:07 AM
nice shopping experience
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
by humbuckerstrat, Wednesday, August 13, 2014 11:23 AM
Shopping at Rakuten.com is very good because they have good prices, very good product availability, and they accept PayPal Credit as a payment option.
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Would shop here again
  • 0.5 Customer support
  • 0.5 Product met expectations
  • 4.0 Availability of product you wanted
  • 0.5 Overall satisfaction
  • 0.5 Order tracking
  • 5.0 
  • 5.0 Prices relative to other online merchants
  • 5.0 Selection of products - Types of products available
  • 5.0 Shipping charges
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Variety of shipping options
  • 5.0 Clarity of product information
  • 5.0 Charges stated clearly before order submission
by CryonicX, Wednesday, August 13, 2014 11:18 AM
Been a month , still not received item that has "shipped"
  • 4.5 Product met expectations
  • 4.0 Availability of product you wanted
  • 3.5 Overall satisfaction
  • 2.0 Order tracking
  • 3.0 On-time delivery - Product arrived when expected
  • 2.0 Would shop here again
  • 3.0 Customer support
  • 2.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 3.5 
  • 2.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
Monday, August 11, 2014 3:31 AM
I couldn't quickly form a clear idea of what kinds of products were sold by this website and couldn't find as detailed information as I wanted about the seller reputation.
I couldn't immediately see much detail regarding the sellers rating, only a quick summary of how many stars they got. There may have been a silverlight plugin conflict, but I would have felt more comfortable seeing more information.
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