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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,849 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.4 
  • 4.5 Availability of product you wanted
  • 4.2 Clarity of product information
  • 4.6 Charges stated clearly before order submission
  • 4.4 Shipping charges
  • 4.4 Product met expectations
  • 4.0 Customer support
  • 4.2 Ease of finding what you are looking for
  • 4.3 Order tracking
  • 4.2 Variety of shipping options
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Selection of products - Types of products available
  • 4.2 Overall look and design of site
  • 4.3 Would shop here again
  • 4.3 Prices relative to other online merchants
  • 4.3 Overall satisfaction
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
43 Reviews TotalReviews 1 - 10 of about 43
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Dahlia, Sunday, May 1, 2016 12:42 PM
good products, good value.. just that simple.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 3.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.5 Charges stated clearly before order submission
by Triple_GGG, Sunday, May 1, 2016 9:01 AM
It's easy to shop and find the items you need at a reasonable price
  • 0.5 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 1.5 Order tracking
  • 0.5 Availability of product you wanted
  • 4.0 
  • 3.0 Clarity of product information
  • 3.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.5 Selection of products - Types of products available
by H.A., Saturday, April 23, 2016 8:05 PM
The laptop I ordered was really the most important item and I never received it, had to cancel could not wait any more. Actually, right after I ordered a less desired laptop that I was contacted and told the laptop could be sent the following day if I was still interested. A dollar short and a day late as the old folks used to say.
Fairly descent products and website. I would have liked to have better product discriptions or someway to getthe answers faster. It would have been nice to be able to be able to contact someone to discuss the products and not have to wait to get the answers.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 2.5 Availability of product you wanted
  • 1.5 Order tracking
  • 3.0 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Mislead, Saturday, April 23, 2016 11:38 AM
Product shipping was misleading. Product was somewhat dusty (Common Courtesy is to make a valid attempt to make product presentable) that did not happen sadly. Returning product due to Wifi reception constantly dropping. I spend several days attempting to resolve the wifi issue on my own. This included 3 phone calls to Tech Support at Centurylink. Also product was listed as NEW...Very misrepresented. Never again will I purchase a product from Rakuten.com again.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by jin96, Saturday, April 23, 2016 4:37 AM
love shopping at rakuten.com, great products at great prices
great selection at great prices
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 Customer support
  • 4.0 
  • 4.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
Friday, April 22, 2016 12:06 PM
Order #80154193, batteries, Savvycellular, after fully charging 1 battery dead after 6 hours standby, the 2nd battery only got 36 hours standby. Motorola standard for this battery is several days standby. Contacted savvycellular directly, 4/12/2016 CSR promised a refund. Called again 4/22/2016, now they want the batteries returned, before they decide whether to give the refund promised.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by jessejane, Wednesday, April 20, 2016 9:47 AM
I believe it was this order that the tracking link did not work and even when I enter the numbers manually it still did not work. But my product arrived the next day so I was happy!
I like Rakuten - although I have noticed that the pages are becoming too busy - too much on the actual product page and will become too confusing, especially to someone who is not very computer savy.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 2.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Chet, Sunday, April 17, 2016 6:09 AM
nothing
good site
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 4.0 Order tracking
  • 0.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 
Tuesday, April 12, 2016 2:05 PM
The shopping experience at Rakuten,com was good. Check out was very easy. I would not paying extra for two day shipping as I did. It took 5 days for the product to get to me.
Check out was easy.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Craig, Sunday, April 10, 2016 2:42 PM
Excellent selections... Great pricing... Rapid and efficient delivery... Quality product...
A very fine shopping experience that led to a great deal! All with ease and simplicity...
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