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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,885 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.3 Selection of products - Types of products available
  • 4.3 Prices relative to other online merchants
  • 4.6 Availability of product you wanted
  • 4.4 Shipping charges
  • 4.4 Order tracking
  • 4.3 Overall satisfaction
  • 4.2 Overall look and design of site
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Would shop here again
  • 4.2 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.2 Clarity of product information
  • 4.4 
  • 4.3 Product met expectations
  • 4.6 Charges stated clearly before order submission
  • 4.1 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
42 Reviews TotalReviews 1 - 10 of about 42
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 1.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Doug, Wednesday, May 25, 2016 12:09 PM
Very easy to shop. Good selection of items. I watch the email circulars.
Very easy to shop. Not always the best price, so I have to be a careful shopper. Good deals come through email, though.
  • 1.0 Would shop here again
  • 1.0 Overall satisfaction
  • 3.0 Product met expectations
  • 1.0 On-time delivery - Product arrived when expected
  • 1.0 Customer support
  • 0.5 Order tracking
  • 3.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Sunday, May 22, 2016 8:38 AM
I have tried to track ny order, but all I get is "USPS has received notice". I have emailed the company, but no response. I have emailed Rakuten, but no response. They suck.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 2.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Wednesday, May 18, 2016 8:08 PM
shipment delayed for a week, but now that the computer is here, it is in perfect like-new condition & works perfectly.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 
  • 4.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Lew, Wednesday, May 18, 2016 10:19 AM
was very pleased with everything, but have ordered quad rails several times that show in stock but have gotten cancelled.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Livy, Friday, May 13, 2016 6:27 AM
They have the best deals than most do online.
I really enjoy the site....and have let other friends know.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Ice, Thursday, May 12, 2016 4:06 PM
Great product for the price. Rakuten is my "goto" place for electronics
Great place to find what your need
  • 1.5 Would shop here again
  • 3.0 Overall satisfaction
  • 1.0 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 3.5 Order tracking
  • 4.0 
  • 5.0 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Wednesday, May 11, 2016 10:17 AM
item arrived but cheaply made and only 3 wheels would screw in 4th not properly threaded. not much use with only 3 wheels
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 2.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
by Steve, Saturday, May 7, 2016 3:30 PM
Products offered are priced well above what you would pay at a brick and mortar location.
I respect the fact that I am getting the product free of charge but, the prices are far above what they are at retail in stores. For the products that I have received historically, the costs are about 25 to 35% higher than in stores even with no sales tax factored in.
  • 0.5 Would shop here again
  • 2.5 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 0.5 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Tuesday, May 3, 2016 3:17 PM
I will never work with this company again. Could not find a phone number.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Dahlia, Sunday, May 1, 2016 12:42 PM
good products, good value.. just that simple.
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