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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,129,033 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.2 Clarity of product information
  • 4.2 Overall look and design of site
  • 4.3 Product met expectations
  • 4.3 Ease of finding what you are looking for
  • 4.4 Shipping charges
  • 4.3 Prices relative to other online merchants
  • 4.3 Selection of products - Types of products available
  • 4.6 On-time delivery - Product arrived when expected
  • 4.6 Charges stated clearly before order submission
  • 4.2 Variety of shipping options
  • 4.1 Customer support
  • 4.4 Order tracking
  • 4.4 Availability of product you wanted
  • 4.2 Would shop here again
  • 4.5 
  • 4.3 Overall satisfaction
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
42 Reviews TotalReviews 1 - 10 of about 42
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by earleib, Saturday, August 27, 2016 6:52 AM
The tracking for this order was non-existent from the U.S.P.S. There should be a better way. The items ordered came in a reasonable time but would have been nice to know when it was to be delivered.
It's always a pleasure to do business with Rakuten.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by REGGIE, Tuesday, August 23, 2016 10:25 AM
love this company. was disappointed that the item I had purchased prior was no longer available. the filters I bought ware not as good, but just OK
been shopping here for years! LOVE IT!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Sunday, August 21, 2016 6:25 AM
very nice and sturdy product for the price
none
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by kelvin, Sunday, August 21, 2016 12:32 AM
good price nice product
good shopping wedside
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Big Bear, Friday, August 19, 2016 11:58 AM
Buying from RAKUTEN.COM is always easy, and if there are any problems, They will be taken care of Promptly
This is a great place to shop for a variety of Items, They run specials quite often and when that happens you really get some great products at fantastic prices,
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 5.0 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 1.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Computer Customer, Friday, August 19, 2016 8:17 AM
The first part of the order was shown on the USPS web site and was received on time, but the second part showed no information on the USPS site, but did arrive.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 2.5 Product met expectations
  • 4.5 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Becca, Tuesday, August 16, 2016 11:35 PM
The item was *not* new, as promised, but used in good condition.
Referred by invisible hand. Never heard of you before. Will be returning.
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 4.5 
by PJ, Sunday, August 14, 2016 7:24 AM
This was the perfect time to purchase this product, I had been looking to buy since I got my new s7 and I'm satisfied with the product.
  • 2.0 Would shop here again
  • 2.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
by Himanshu, Saturday, August 13, 2016 1:10 PM
It doesn't include batteries or charger. It was not highlighted when buying but when I was not able to use product and went into specs, I realized that. This product is an electronic product and it should be highlighted to user. Charger cost is $15 and that is too costly as compared to cost of item itself. Disappointed on that front for sure.
No coupon worked to get more discounts.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 3.0 Order tracking
  • 5.0 Customer support
  • 3.0 On-time delivery - Product arrived when expected
  • 4.5 
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
by Mike, Saturday, August 13, 2016 1:09 PM
The computer I ordered arrived 3 days after initial delivery date. Computer was fine, but Zane with wrong charger. Notified shipper today, Saturday. They are not open until Monday. Don't have resolution.
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