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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,355 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.3 Prices relative to other online merchants
  • 4.3 Product met expectations
  • 4.3 Shipping charges
  • 4.3 Overall satisfaction
  • 4.4 Selection of products - Types of products available
  • 4.2 Clarity of product information
  • 4.4 Order tracking
  • 4.3 Would shop here again
  • 4.3 Ease of finding what you are looking for
  • 4.2 Overall look and design of site
  • 4.6 Charges stated clearly before order submission
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.2 Customer support
  • 4.2 Variety of shipping options
  • 4.5 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
56 Reviews TotalReviews 1 - 10 of about 56
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 2.0 Availability of product you wanted
  • 1.5 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Hillari, Wednesday, July 22, 2015 4:14 PM
Shopping experience was fine just wish someone had let me know that my item was on back order. I had to contact customer service to find out where my chairs were. If someone had informed me right away I would have given full star review.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 2.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 2.5 Variety of shipping options
by Chuck, Wednesday, July 22, 2015 7:02 AM
Quicker shipping would have been nice.
I wish I had better functionallity using my Android to place orders. Locks up on your site. My I pad does not.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.0 Shipping charges
Wednesday, July 22, 2015 6:21 AM
Fast delivery!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Ben, Monday, July 20, 2015 5:43 AM
I like shopping at Rakuten. Product selection and information is great, and delivery is as promised.
Great place to shop, easy to find products, and good value,
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by stan, Sunday, July 19, 2015 10:07 AM
GREAT COMPANY. SERVICE GREAT FOLLOW UP GREAT I WOULD ONLY DEAL WITH THEM NO ONE ELSE JUST GREAT
The ser is very good . i like dealing with this company.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by axlebear, Wednesday, July 15, 2015 5:29 AM
I was impressed with the delivery time (3days!)
Price beat Office Depot by &30 on sale!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
Tuesday, July 14, 2015 8:46 AM
Great product, and great turn around.
I think that you make products that we need available at a price that we can affford.
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by X-Man, Monday, July 13, 2015 2:27 PM
This order took too long to get here. But the products were in good condition and up to my expectations.
I realy like this site
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by tamil, Sunday, July 12, 2015 8:21 PM
great product
Overall good
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by tony, Sunday, July 12, 2015 10:53 AM
the filter bag can not be attached and is too small, also no instructions were packaged with order.
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