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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,127,560 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.3 Prices relative to other online merchants
  • 4.3 Would shop here again
  • 4.1 Customer support
  • 4.3 Product met expectations
  • 4.4 Shipping charges
  • 4.2 Overall look and design of site
  • 4.3 Order tracking
  • 4.4 
  • 4.2 Clarity of product information
  • 4.3 Selection of products - Types of products available
  • 4.4 Overall satisfaction
  • 4.2 Variety of shipping options
  • 4.6 Charges stated clearly before order submission
  • 4.5 Availability of product you wanted
  • 4.4 On-time delivery - Product arrived when expected
  • 4.2 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
91 Reviews TotalReviews 1 - 10 of about 91
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 0.5 Order tracking
  • 4.5 
  • 4.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by Matt, Tuesday, November 25, 2014 4:41 PM
The tracking number for the item ordered did not work, and delivery took slightly longer than expected. Other than that everything was fine.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, November 21, 2014 6:44 PM
Great service. One item didn't work the way intended but it wasn't your fault. Please let me know how to return the item that doesn't do what I need it to do.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by glitch242, Friday, November 21, 2014 4:48 PM
Great deals/prices, fast delivery, but way to Many emails 2,3,4 times a day, its crazy
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Vish, Monday, November 17, 2014 9:32 PM
The item arrived on time and as expected, rakuten has nice selection of items and good price.
I have always been quite satisfied with my purchases with Rakuten, the prices are very reasonable and delivery is always satisfactory
  • 3.0 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 1.5 Order tracking
  • 2.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Kantikradaa, Monday, November 17, 2014 5:29 AM
I haven't receive my order yet and that borders me.
It was nice buying from you.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
by PRM1954, Sunday, November 16, 2014 5:37 PM
Poor quailty products
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 2.5 Customer support
  • 5.0 Prices relative to other online merchants
  • 5.0 Variety of shipping options
  • 5.0 Shipping charges
  • 5.0 Charges stated clearly before order submission
  • 5.0 
by zogyri, Monday, November 10, 2014 11:47 PM
If you check see that most orders were canceled quote: "We regret to inform you that your order ###### has been cancelled. Our system was automatically notified by PayPal that your order could not be processed." if you've solved this problem certainly I return to Rakuten.
I like to buy rakutenen ! Thank you !
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by dp_pitts, Monday, November 10, 2014 7:03 AM
I received the product before the committed date. If I'm in the market looking for similar product, I will certainly consider buying from these people.
this site has best selection of items and best online price. When I'm in the market looking to buy something this is the first website i always check. In fact its in my favorites bookmarks on my webpage.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Chuck, Friday, November 7, 2014 5:54 AM
Didn't even know you existed until I was shopping for my wood burning set. As the saying goes, you only have one time to make a first impression. You folks are to be commended.
Easy to shop for a senior citizen, self taught computer person.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Order tracking
  • 4.5 Availability of product you wanted
  • 1.0 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
by Kaatskill, Thursday, November 6, 2014 6:58 AM
Tracking could stand improvement as there were "gaps" in where item was and it lagged behind item's actual location.
Good but aside from the free shipping option...the other options are very expensive compare to some other companies I do business with.
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