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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,129,266 customers have rated this store since July 1999

 
4.5
See all ratings
All Ratings
  • 4.5 
  • 4.3 Prices relative to other online merchants
  • 4.3 Shipping charges
  • 4.7 Charges stated clearly before order submission
  • 4.3 Selection of products - Types of products available
  • 4.5 Overall satisfaction
  • 4.3 Overall look and design of site
  • 4.7 Availability of product you wanted
  • 4.3 Ease of finding what you are looking for
  • 4.5 Order tracking
  • 4.7 On-time delivery - Product arrived when expected
  • 4.6 Product met expectations
  • 4.4 Would shop here again
  • 4.2 Variety of shipping options
  • 4.2 Clarity of product information
  • 4.2 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
19 Reviews TotalReviews 1 - 10 of about 19
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 
  • 3.0 Prices relative to other online merchants
  • 3.5 Variety of shipping options
Friday, April 21, 2017 12:40 PM
Shelf was easy to install and I enjoy our it has eliminated the clutter in my laundry room.
Check out kept on giving me issues but it all depends on the quality of the product I'll receive so we shall see upon delivery since this is my first order
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
Friday, April 14, 2017 8:03 AM
So far, experience good. The important thing will be if the CD player delivers the goods and has a decent life time.
So far, I am happy with my dealings with Rakuten. However, fulfillment of order is the important issue.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Shipping charges
by Joo, Tuesday, April 11, 2017 6:49 AM
I bought dark spot remove, but too expensive than the other company.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Customer support
  • 5.0 
  • 5.0 Overall look and design of site
  • 4.5 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 3.5 Clarity of product information
by portraitofthesky, Thursday, April 6, 2017 5:06 PM
I've been impressed with every product I've ordered from Rakuten.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
by ZIAD, Tuesday, April 4, 2017 5:14 PM
I like shopping at rakuten. It's one of the major website that I go to when I'm shopping online.
I like to shop online, it's convenient for me, faster checkout, no waiting inline to Pay, no harassment from employees who are trying to help when you didn't request it. No being watched by employees who think you're going to snatch or break something because you take your time looking and reading descriptions so you can make a good decision before you buy or you don't. More choices and prices for the same item. I shopped from (Buy.com) before it became rakuten. Rakuten need to improve the search engine to be more accurate and more details in items descripton.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 5.0 
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
Saturday, April 1, 2017 12:22 PM
No complaints.
I like shopping at Rakuten.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Customer support
  • 4.0 
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
by Rick, Saturday, March 25, 2017 8:52 AM
Good site.
Could not add the 10BACK code, so I lost the 10% off. Boo Hoo. Good price on the item I bought, checked many sites before coming back to Rakuten to purchase item.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
by Kasha, Sunday, March 19, 2017 8:31 AM
Sitting in these chairs takes the pressure of your back, they are great!
  • 2.0 Product met expectations
  • 3.0 Availability of product you wanted
  • 2.5 Overall satisfaction
  • 4.0 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 2.5 Would shop here again
  • 4.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.0 
  • 4.0 Variety of shipping options
  • 3.0 Charges stated clearly before order submission
by Ronnie, Friday, March 17, 2017 10:50 AM
I always enjoy my shopping at Rakuten. Their customer support is one among the best. However this time i spent enough time to assemble the product. I don't find the product with the expected quality but instead of returning it back i decide to own it and be cautious next time.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Variety of shipping options
by GOGA, Wednesday, March 15, 2017 6:09 AM
Just nice place to shopping.
Its easy and joyful
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