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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,126,799 customers have rated this store since July 1999

 
4.2
See all ratings
All Ratings
  • 4.3 Prices relative to other online merchants
  • 4.6 Charges stated clearly before order submission
  • 4.2 Would shop here again
  • 4.2 Overall look and design of site
  • 4.4 Shipping charges
  • 4.2 Product met expectations
  • 4.2 Variety of shipping options
  • 4.4 
  • 4.2 Order tracking
  • 4.2 Clarity of product information
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Selection of products - Types of products available
  • 4.0 Customer support
  • 4.2 Overall satisfaction
  • 4.3 Ease of finding what you are looking for
  • 4.5 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global e-commerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment?complete with sharing and discovery functions, great prices, fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5,500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
137 Reviews TotalReviews 1 - 10 of about 137
  • 3.0 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 3.5 Availability of product you wanted
  • 2.5 
  • 2.5 Shipping charges
  • 2.5 Prices relative to other online merchants
  • 2.5 Charges stated clearly before order submission
  • 2.5 Variety of shipping options
by Mike, Tuesday, April 22, 2014 11:06 AM
Good value for price.
none
  • 1.5 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 1.5 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Tuesday, April 22, 2014 8:10 AM
Unhappy with the delivery time...
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by debjerzy, Tuesday, April 22, 2014 8:09 AM
My order came so fast, thank you great company
  • 4.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 4.5 Overall satisfaction
  • 2.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Would shop here again
  • 4.5 
by BlackDogSociety, Monday, April 21, 2014 11:32 AM
You need to fix the order history and tracking pages on your website. I placed 2 orders this month but they do not show in my history and when you go to try to track the order all I can see are my old orders. Over-all my orders were handled quickly with no worries.
Good place to shop.
  • 5.0 Overall look and design of site
  • 5.0 
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
Monday, April 21, 2014 9:12 AM
The microscopes are great! They arrived undamaged and they are better quality than we expected.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
by Harley91, Sunday, April 20, 2014 7:47 PM
I really loved the product but it took awhile to get in touch with customer service and one of the orders was cancelled with no explanation but when customer service did finally send an email with a number everything was straightened out. They said they sent an email verifying the shipping address but I never received the email but once everything was verified the transaction was great.
  • 4.0 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 3.5 
  • 3.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
Sunday, April 20, 2014 10:03 AM
It was a loop and I had wanted a chain.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by Gaurav, Sunday, April 20, 2014 7:37 AM
Rakuten offers great deals and a great super points program which me makes shop at site for most of my needs.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
by Rahul, Saturday, April 19, 2014 7:00 PM
It's good to purchase.but the wait time is so long to speak to a customer service expert
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 2.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by Praveen, Saturday, April 19, 2014 11:38 AM
Good deals. Delivered product on time.
Nice shopping experience. Shipping takes a bit long time.
14 Pages Page: 



 




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