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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,127,239 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.3 Shipping charges
  • 4.4 
  • 4.4 Product met expectations
  • 4.3 Order tracking
  • 4.2 Customer support
  • 4.2 Overall look and design of site
  • 4.3 Ease of finding what you are looking for
  • 4.4 Availability of product you wanted
  • 4.3 Prices relative to other online merchants
  • 4.4 Overall satisfaction
  • 4.2 Clarity of product information
  • 4.6 Charges stated clearly before order submission
  • 4.3 Would shop here again
  • 4.3 Selection of products - Types of products available
  • 4.5 On-time delivery - Product arrived when expected
  • 4.2 Variety of shipping options
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
105 Reviews TotalReviews 1 - 10 of about 105
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
Tuesday, August 19, 2014 2:08 PM
The books arrived as described.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Mike, Tuesday, August 19, 2014 11:58 AM
Shopping is great
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by workhorse, Tuesday, August 19, 2014 10:27 AM
I recommend Rakuten for its service and would come back here again, especially sometimes cash back / superpoints is alluring.
its relatively as convenient as Amazon
  • 4.5 Prices relative to other online merchants
  • 5.0 
  • 4.5 Charges stated clearly before order submission
by TriExpert, Saturday, August 16, 2014 6:58 PM
Great product at an unmatched price. Ordering painless, arrived on time. Happy customer!
Well conceived experience
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 
by amitjain202, Saturday, August 16, 2014 9:07 AM
nice shopping experience
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by humbuckerstrat, Wednesday, August 13, 2014 11:23 AM
Shopping at Rakuten.com is very good because they have good prices, very good product availability, and they accept PayPal Credit as a payment option.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by CryonicX, Wednesday, August 13, 2014 11:18 AM
Been a month , still not received item that has "shipped"
  • 2.0 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 2.0 Order tracking
  • 4.0 Availability of product you wanted
  • 3.5 
  • 2.0 Shipping charges
  • 2.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Monday, August 11, 2014 3:31 AM
I couldn't quickly form a clear idea of what kinds of products were sold by this website and couldn't find as detailed information as I wanted about the seller reputation.
I couldn't immediately see much detail regarding the sellers rating, only a quick summary of how many stars they got. There may have been a silverlight plugin conflict, but I would have felt more comfortable seeing more information.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
by Mvp2448, Sunday, August 10, 2014 8:16 AM
Great product, super fast shipping.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 3.5 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 2.0 Clarity of product information
  • 3.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.0 Selection of products - Types of products available
Sunday, August 10, 2014 7:43 AM
This rating is for the battery I purchased specifically not the other items. I received those very quickly and it good condition. The battery I did have to contact the seller and received no response. They "upgraded" the battery to what I found to be a cheaper battery than the 1 I purchased. But it will suffice for my needs. I will not purchase from that vendor again.
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