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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,300 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.3 Shipping charges
  • 4.3 Prices relative to other online merchants
  • 4.3 Selection of products - Types of products available
  • 4.4 Order tracking
  • 4.3 Would shop here again
  • 4.2 Variety of shipping options
  • 4.3 Product met expectations
  • 4.4 Overall satisfaction
  • 4.6 Charges stated clearly before order submission
  • 4.6 On-time delivery - Product arrived when expected
  • 4.2 Overall look and design of site
  • 4.5 
  • 4.2 Ease of finding what you are looking for
  • 4.6 Availability of product you wanted
  • 4.2 Customer support
  • 4.2 Clarity of product information
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
76 Reviews TotalReviews 1 - 10 of about 76
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
Saturday, June 27, 2015 9:15 AM
TERRIFIC COMPANY WITH AMAZING SERVICE.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 0.5 Order tracking
  • 0.5 Availability of product you wanted
  • 2.5 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.0 Variety of shipping options
by Buddha, Friday, June 26, 2015 1:03 PM
The seller, "aj madison", listed and sold me an iPod Shuffle that it did not have in stock. (The color of the iPod was different than advertised.) After contacting Rakuten.com for assistance, I waited 3 days to hear form aj madison. The email I received was not what any consumer would expect from a reputable online vendor. It had no salutation at the beginning, and no name block at the closing. It was as if I was dealing with somebody on Craigslist. Whoever composed the email offered me a refund, but provided no details concerning where to return the iPod, or how the cost of the return shipping would be covered. In the end, I reluctantly decided to keep the item. This was my first experience shopping with Rakuten.com. It will also be my last.
The reason I did not rate my shopping experience highly is that I could not enter a billing address in Canada, even though I have a U.S. dollar VISA card and the SHIPPING ADDRESS is in the U.S. I ended up using my sister's VISA card to make the purchase.
  • 1.5 Would shop here again
  • 5.0 Overall satisfaction
  • 0.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 3.0 Availability of product you wanted
  • 4.5 
  • 3.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by wallacephd, Thursday, June 25, 2015 9:27 AM
item received not as pictured. Refund with no difficulty and quickly.
description of item incomplete. Could not tell whetherr sesame seeds were white or black
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Mary, Wednesday, June 24, 2015 8:58 AM
Everything was as it showed and said it was. I was very pleased. Will be shopping again with you guys.
I was referred by a site I go to for the product I was interested in. It was fast and simple. Sorry I missed yesterday's price but still happy with the price today.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 5.0 
  • 4.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by Taki, Tuesday, June 23, 2015 6:51 AM
Good value, but not as many items as Amazon.
Superpoints are nice.
  • 1.5 Would shop here again
  • 2.5 Overall satisfaction
  • 0.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.0 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Monday, June 22, 2015 4:33 AM
I ordered the Swiss made surgical stainless steel dinnerware set. So far, in just a few washings in the dishwasher, two of the knives have surface rust. This defeats the reason for buying surgical stainless steel. The salad forks and teaspoons are the size of seafood forks. No literature came with the purchase, including no statement of manufacture or guarantee. I suspect that "Swiss Made" is a product name not a statement of where manufactured. Most likely this set is made in China. I have purchased several dinnerware sets made in China and the knives all rust out shortly after purchase. I was hoping to avoid that by purchasing this set, but the same problem has occurred. Very disappointed.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by Lin, Saturday, June 20, 2015 7:55 AM
Your stuff is very nice. the shorts are not as they appear in the pix thou. alot smaller.
I like the items you offer. Some are rather high in price but it looks like nice stuff.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Dar, Saturday, June 20, 2015 12:12 AM
My son said that the xbox 360 headset with mic. worked better than some of the higher priced ones did.
Was easy to find & use. Just now getting back into computers & it didn't give me a headache.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Kathy, Friday, June 19, 2015 10:21 AM
well worth buying from them. shipping was fast and not expensive. products are just what you order.
I e never been on this site before. It's a great place to but batteries I'll be back every time I need a battery or for my rechargeables for my aids great site and really quick and easy to buy from.
  • 0.5 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 4.0 
  • 3.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 3.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
Friday, June 19, 2015 9:29 AM
the order was different than placed. lame excused sent in handwritten fashion. no customer care contact. horrible experience
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