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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,127,446 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.3 Prices relative to other online merchants
  • 4.2 Ease of finding what you are looking for
  • 4.6 Charges stated clearly before order submission
  • 4.3 Selection of products - Types of products available
  • 4.3 Shipping charges
  • 4.3 Order tracking
  • 4.2 Variety of shipping options
  • 4.3 Would shop here again
  • 4.4 
  • 4.0 Customer support
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Overall satisfaction
  • 4.2 Product met expectations
  • 4.4 Availability of product you wanted
  • 4.2 Clarity of product information
  • 4.2 Overall look and design of site
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
91 Reviews TotalReviews 1 - 10 of about 91
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Sunday, October 19, 2014 10:38 AM
Very speedy delivery!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Jesse, Sunday, October 19, 2014 6:54 AM
The camera package was for my wife. She's having some difficulty accessing and transferring the pictures to the computer, but time will tell how difficult or easy that actually is.
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 1.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 4.5 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by solow46, Sunday, October 19, 2014 4:48 AM
conntacted seller, waiting for response
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Anish, Thursday, October 16, 2014 5:32 PM
Great product at a reasonable price
Great shopping experience for products like Bose, iPhone & Beats produts where we genrally dont get discounts. But the 10-12% cash backback makes it very attractive
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by AuntieM, Wednesday, October 15, 2014 4:30 AM
Loved all the products received, best place to get electronics and get it quickly.
Have never had any problems with any of my orders. this makes shopping for gifts or anything else so easy
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 5.0 
by rquijije, Tuesday, October 14, 2014 5:48 AM
good products good prices
rakuten is one of the best places to shopping online
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 2.5 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 4.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Neil, Monday, October 13, 2014 5:23 PM
I find only one option to contact customar care and that is by email. Their is no option to talk on phone. I have to request to call me back. Now I am not available all the time on the phone. So their must be some number that I can call them directly at my suitable time.
The product I have buy is not displaying wireless feature but on product company's it display that the product has wireless connect features. Secondly, I need to confirm with the seller but I could not find the seller contact information. I have click on help center and find the video for how to find the seller's contact information but on actual website it does not exist. Please upgrade your website and visual web help.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 1.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 3.5 Order tracking
  • 3.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by scott, Monday, October 13, 2014 6:14 AM
Product did not fit 48 inch waist. Not even a 22 inch waist.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by sfrisch, Monday, October 13, 2014 4:26 AM
Fast and easy ordering!
Easy ordering and fast shipping!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Harry, Sunday, October 12, 2014 1:54 PM
Rakuten.com beats the prices of any online competitors, and I would highly recommend them to all of my friends.
Very pleased to see an alternative option to Amazon, eBay and other online merchants. Very satisfied and pleased with my order.
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