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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,725 customers have rated this store since July 1999

 
4.2
See all ratings
All Ratings
  • 4.3 Shipping charges
  • 4.3 Product met expectations
  • 4.3 Order tracking
  • 4.3 Prices relative to other online merchants
  • 4.3 Ease of finding what you are looking for
  • 4.3 Selection of products - Types of products available
  • 4.2 Overall look and design of site
  • 4.2 On-time delivery - Product arrived when expected
  • 4.2 Overall satisfaction
  • 4.2 Clarity of product information
  • 4.4 Availability of product you wanted
  • 4.2 Would shop here again
  • 4.6 Charges stated clearly before order submission
  • 4.5 
  • 4.2 Variety of shipping options
  • 4.0 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
77 Reviews TotalReviews 1 - 10 of about 77
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 3.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Art, Tuesday, February 9, 2016 8:39 AM
Pleasant buying experience. Good products at reasonable prices
I am an old customer of buy.com/ rakuten and have done repeated shopping here. That says it all
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by COH, Tuesday, February 9, 2016 8:01 AM
All was GREAT!!!
All is great
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 3.5 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by Al B, Monday, February 1, 2016 7:10 AM
Rakuten seems to want to be a middle man, but nothing more. They are slow in returning emails, and their help usually is to the tune of "contact the merchant yourself, dude, you're out of luck".
This is by far the sexiest site of this nature I have come by. I shop everywhere, and this is one of the best!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Bjamimn19, Friday, January 29, 2016 4:01 PM
The product I purchased was available in-stock and shipped right away. I received my order sooner than expected. The product was in excellent condition and of high quality. I am very satisfied with all aspects of my shopping experience with RAKUTEN.com. I will recommend to friends and family.
1st time buyer, great experience thru check-out. Waiting for product to ship / arrive. My purchase was based on price comparison for the same item. I would have purchased from another retailer with NO SHIPPING COST, but their site had issues on check-out. FREE SHIPPINH IS WHERE IT IS AT!!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Friday, January 29, 2016 9:23 AM
I love the low prices and the free shipping
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by WC, Thursday, January 28, 2016 5:37 PM
The shipping problem I experienced was with the USPS. The postal employee delivered to a neighbor, and the neighbor was kind enough to deliver to me.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by EmNtn, Thursday, January 28, 2016 8:35 AM
Very pleased with my order
Was very pleased with the pricing and how easy it was to apply my points towards my purchase.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 1.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Debb, Wednesday, January 27, 2016 7:47 PM
no thanks
check out wasn't easy. you state use promo code and save 5%. I used it and my order amount did not change, Also....you state "set up account and get $10.00 instantly. I didn't get that either. WHAT GIVES?
  • 2.0 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 1.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 0.5 Availability of product you wanted
  • 3.5 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by tao, Wednesday, January 27, 2016 6:15 PM
I had a feeling when I placed the order that it would be cancelled. This isn't Rakuten's fault, but it does reinforce my belief they are an afterthought for both buyers and sellers. While there's no way to know for certain, I assume the seller had the product listed on multiple sites, and forgot to remove it from Rakuten when it sold.
Their original name, "buy.com", was a lot easier to remember than "rakuten.com". The checkout process is a little screwy in that the last time I ordered, the box was accidentally sent to my work address from 12 years ago! I was on the lookout for it this time, but didn't see the mistake until the very last checkout page. As this Blu-Ray set is out of print, I expect there's a 50% chance the Marketplace seller will cancel the order.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by JahnLemon, Wednesday, January 27, 2016 7:33 AM
Rakuten was recommended to me by someone I trust. I wasn't disappointed. Great selection and prices. My order was shipped promptly. Rakuten will definetly be the first place I check when shopping online in the future.
My sister recommended you guys. I was impressed by the selection & prices. This is my first order placed. We'll see.
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