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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,129,134 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 3.8 Customer support
  • 4.2 Clarity of product information
  • 4.3 Ease of finding what you are looking for
  • 4.3 Prices relative to other online merchants
  • 4.3 Selection of products - Types of products available
  • 4.2 Variety of shipping options
  • 4.4 Shipping charges
  • 4.3 Would shop here again
  • 4.2 Overall look and design of site
  • 4.5 
  • 4.3 On-time delivery - Product arrived when expected
  • 4.4 Product met expectations
  • 4.6 Charges stated clearly before order submission
  • 4.3 Overall satisfaction
  • 4.3 Order tracking
  • 4.5 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
31 Reviews TotalReviews 1 - 10 of about 31
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Oamie, Thursday, December 8, 2016 8:29 AM
I love the choices offered by Rakuten. The prices are very affordable. In fact, they are sometimes unbelievable!
I've been shopping with Rakuten since it was Buy.com. I still go to Buy.com and am routed to Rakuten because I can never remember the name. I love the prices and the variety of selections. Thank you.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Availability of product you wanted
  • 1.0 Order tracking
  • 4.0 
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 2.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by SGPD0055, Thursday, December 8, 2016 7:19 AM
REASON FOR LOW SCORE ON TRACKING SHOWD MY PURCHASE WENT FROM NY TO DETROIT TO PORTLAND OREGON THEN BACK TO DETROIT? COULDNT FIGURE THAT OUT.
HAVE PURCHASED SIMILAR PRODUCT ONLINE DIDNT FIT HAD TO RETURN HOPEFULLY NOT CASE WITH YOUR PRODUCT
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Prices relative to other online merchants
  • 5.0 Shipping charges
  • 5.0 
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Variety of shipping options
by Rafika, Tuesday, December 6, 2016 4:56 PM
The s hopping expierence is seamless very smooth. The product is great. The only t hing I notice is the pricing some how high compared to other sites such eBay, amazon..etc
Great
  • 1.5 Would shop here again
  • 3.0 Overall satisfaction
  • 2.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 3.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by Michelle, Tuesday, December 6, 2016 12:24 PM
The package of the Samsung G2 watch was damaged by a restocking sticker that was slapped on it by Rakuten. I contacted costumer service to see if I could get a new box but they never even replied back to me.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 4.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Monday, December 5, 2016 12:08 PM
I was supposed to receive a refund for defective sheets I received, but still have not gotten the refund or a follow up response.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by Jammy, Monday, December 5, 2016 9:34 AM
Liked Shopping with Rakuten and have already purchased 4 smart watches and many other things, its always been good.
Its good and always recommend
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
by DJB, Friday, December 2, 2016 8:06 AM
The Very Best place to find SO MANY items is RAKUTEN.COM!
Love the selection, love the Rakuten SuperPoints program, love the bonus Points codes they offer regularly, love the prices (cheaper about 99% of the time than other FAMOUS online retailers), love that most of the time there's usually a seller who offers free shipping for the item I'm buying, never got a bad item from Rakuten and I've been shopping there for a decade, I think. Return and guarantee policies are stellar.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by GlobalWill, Thursday, December 1, 2016 6:56 PM
The order showed up one day earlier than projected by UPS.
This was one of two tables I wanted. The other was already sold out. I tried to buy these tables last month but had some unexpected costs come up. I researched this table on multiple sites. The one complaint I had was the exact dimensions were not listed on the webpage, but I found them easily. However, with the other tables I queried, the dimensions were listed clearly. I plan to buy some chairs later this month or early next month.
  • 4.5 Would shop here again
  • 3.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Octo, Tuesday, November 29, 2016 7:25 PM
1.The product is not labeled, no name of the manufacturer, no technical data, like the capacity of the battery, mAh ... 2.The product was very poorly packaged. Arrived out of the original box. However, it works OK.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 3.5 Overall look and design of site
  • 2.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Monday, November 21, 2016 8:15 AM
Stands behind system and does what they say.
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