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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,125,246 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.4 
  • 4.6 Charges stated clearly before order submission
  • 4.2 Shipping charges
  • 4.2 Ease of finding what you are looking for
  • 4.3 Prices relative to other online merchants
  • 4.5 Availability of product you wanted
  • 4.3 Would shop here again
  • 4.2 Clarity of product information
  • 4.2 Overall look and design of site
  • 4.2 Customer support
  • 4.3 Overall satisfaction
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Order tracking
  • 4.3 Selection of products - Types of products available
  • 4.4 Product met expectations
  • 4.2 Variety of shipping options
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global e-commerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment?complete with sharing and discovery functions, great prices, fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5,500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
277 Reviews TotalReviews 1 - 10 of about 277
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
Friday, May 17, 2013 5:06 PM
Very fast service. Received quicker than expected. Product as advertized.
I have very good experiences with all my purchases. Thank you.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 3.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 3.5 Selection of products - Types of products available
by gra_5930, Friday, May 17, 2013 4:07 PM
It was a good experience as always with rakuten.com , as i commented earlier, i cancelled my order with order online site and booked it here. was a good deal. when product arrived , it was a good packing . and product too was good. But only thing rakuten has to improve is , it promised me 2nd day delivery and i paid for it but it delivered 3rd day.
It was a good experience with this site. Most valued point i can add is the less price with points credit to your account. its cheaper than the most valued sites we know in USA. i referred more of my friends to this site , that too many times after booking their items in other sites, i personally found better deals for them and redirected them here. better if the site look and feel is improved. looking forward to see soon.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 
by PG, Thursday, May 16, 2013 3:56 PM
This is a great site. I use it frequently to make purchases.
This is a great site. We've been shopping here for several years and have been very satisfied with the service and selections.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 4.0 Clarity of product information
  • 3.0 Overall look and design of site
  • 2.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Thursday, May 16, 2013 12:41 PM
Great shopping experience overall. I would buy from Rakuten/Buy.com again.
Good place to shop and the customer service is excellent however the site needs to be improved. The search/browse function is not very good. It's pretty hard to find what you're looking for.
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 1.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.0 Order tracking
  • 2.5 Availability of product you wanted
  • 3.5 
  • 1.5 Clarity of product information
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 2.5 Selection of products - Types of products available
Wednesday, May 15, 2013 12:14 AM
Have better quality products be available on your website, even if they are cheap, so that we wouldnt have to return.Keep the prices really low.Have faster shipping but less shipping fees.
Have more good quality products be available at the lowest price on your site.
  • 3.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 3.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Monday, May 13, 2013 10:24 AM
I'm getting too many emails from Rakuten.com now.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
Monday, May 13, 2013 8:34 AM
good products ,good price very good delivery service
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
Sunday, May 12, 2013 7:48 PM
Awesome deal found and it was a quick transaction!
Happy with the purchase!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.0 
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
Friday, May 10, 2013 11:58 PM
GREAT SELLER!!
I like the prices, no sales tax, along with the free s&h. The main reason I joined Amazon Prime was for the video streaming...the free shipping on some items was just an added bonus!!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Ricky, Friday, May 10, 2013 7:14 PM
Bought from Blinq through Your site. Easy transaction and fast delivery. I had problems with the drive, sent it back and they sent a replacement. Awesome service as always. Thank you!!!
I shop a lot for electronics on Rakuten.com and have always been pleased with the service and quality of products. I even had one purchase that had to be returned and that process was simple and easy as well!!
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