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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,127,867 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.1 Customer support
  • 4.3 Prices relative to other online merchants
  • 4.2 Clarity of product information
  • 4.3 Shipping charges
  • 4.3 Product met expectations
  • 4.3 Order tracking
  • 4.4 Availability of product you wanted
  • 4.6 Charges stated clearly before order submission
  • 4.2 Ease of finding what you are looking for
  • 4.3 Overall satisfaction
  • 4.3 Selection of products - Types of products available
  • 4.4 
  • 4.3 On-time delivery - Product arrived when expected
  • 4.2 Overall look and design of site
  • 4.3 Would shop here again
  • 4.2 Variety of shipping options
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
137 Reviews TotalReviews 1 - 10 of about 137
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Hike, Thursday, January 29, 2015 5:37 PM
I always check here first when shopping on internet
I always look on this site first
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Cheri, Wednesday, January 28, 2015 7:35 AM
Love you guys! Always quality service!
Love Rakuten! Been using since buy.com - for at least 6 years. Great rates - highly competitive. I buy our color toner ink and I would say it is almost 1/2 of what I found elsewhere online.
  • 4.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by RC, Tuesday, January 27, 2015 9:19 PM
Enjoy Rakuten shopping, will continue to use them.
Great experience with Rakuten, no complaints in any area.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by rn, Monday, January 26, 2015 6:32 AM
great deal on the item but right after pirchase the individual retailer had a special even cheaper. Contacted the seller and they said they would issue a credit (still waiting on this over a week later though).
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by TXparak, Sunday, January 25, 2015 7:15 AM
Great choices, fast on-time delivery and product as advertised. Thank you.
Great choices of products at awsome prices. Future purchases will depend on receipt of this ordered item.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 1.5 Clarity of product information
  • 3.5 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Warmacht, Sunday, January 25, 2015 7:12 AM
Good site.
item descriptions are very poor.
  • 2.5 Would shop here again
  • 2.5 Availability of product you wanted
  • 2.5 Order tracking
  • 2.5 Customer support
  • 1.5 On-time delivery - Product arrived when expected
  • 1.5 Product met expectations
  • 2.5 Overall satisfaction
  • 3.0 
Wednesday, January 21, 2015 9:40 AM
IT TOOK A LONG TIME TO DELIVER AND IT WAS MUCH SMALLER THAN THE PICTURE LOOKES LIKE
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Jo-Jo, Wednesday, January 21, 2015 7:34 AM
On time delivery, good quality and GREAT price.
I likes it!
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 0.5 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Tuesday, January 20, 2015 6:07 PM
I have been using the computer to access the Internet and to complete some tasks, but the microsoft office product key is not working and I haven't been able to contact anyone for assistance.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 2.5 Shipping charges
  • 2.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Ray, Tuesday, January 20, 2015 5:45 AM
Smooth
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