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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,148 customers have rated this store since July 1999

 
4.4
See all ratings
All Ratings
  • 4.5 On-time delivery - Product arrived when expected
  • 4.3 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.4 Order tracking
  • 4.6 Availability of product you wanted
  • 4.3 Selection of products - Types of products available
  • 4.0 Customer support
  • 4.4 Overall satisfaction
  • 4.6 Charges stated clearly before order submission
  • 4.3 Prices relative to other online merchants
  • 4.3 Shipping charges
  • 4.4 
  • 4.3 Product met expectations
  • 4.2 Overall look and design of site
  • 4.4 Would shop here again
  • 4.2 Clarity of product information
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
105 Reviews TotalReviews 1 - 10 of about 105
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Customer support
  • 4.5 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 2.0 
  • 2.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
by SUBIN, Sunday, April 26, 2015 7:33 PM
good
especially not
  • 4.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 4.5 Overall satisfaction
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Would shop here again
  • 4.5 Customer support
  • 5.0 Prices relative to other online merchants
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Shipping charges
by ChiroBondhu, Sunday, April 26, 2015 10:15 AM
Great product, works well/as advertised.
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
by Rarinsharon, Saturday, April 25, 2015 5:06 PM
My mighty blower is excellent for keeping blooms and leaves off my patio, porches and walkways. Very light and easy to handle.
I appreciate that they had the advertised item in stock. Clear and concise information Free shipping
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 1.5 Overall satisfaction
  • 1.0 Order tracking
  • 0.5 Customer support
  • 1.5 Would shop here again
  • 0.5 On-time delivery - Product arrived when expected
  • 5.0 
Friday, April 24, 2015 7:59 AM
The order was correct and the product is great. The lack of communication first with the seller and then with customer service is beyond horrible. I contacted the seller "taraskincare" to inquire on my order because it wasn't showing up on tracking and the ship time was long. I then decided to contact the 800 customer service number...what a waste. That 800 number doesn't even work properly and was never connected to customer service. The tracking after a week was showing that the product "was out for delivery and was still in the seller's state of California in Anaheim. I finally received my order on 4/20/15...order was placed 4/11/15 via "EXPEDITED SHIPPING"....bad experience..
Website very user friendly and fast check out ...Exceeded my expectations.
  • 4.5 Product met expectations
  • 5.0 Availability of product you wanted
  • 4.5 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 5.0 Customer support
  • 2.5 Prices relative to other online merchants
  • 4.0 
  • 3.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Shipping charges
by JWC/nothingtofearmusic, Friday, April 24, 2015 7:09 AM
I bought from the Rakuten MARKETPLACE, not Rakuten per se. Seller was MOVIEMARS. They were excellent at communication. I was worried b/c the tracking link they provided only had a partial tracking # attached to it and likewise, I assumed that was the reason the tracking information had not become available on the mail carrier's website. However, I was mistaken -- the tracking link was an HTML link that displayed a partial tracking # that I needed to click on in order to access tracking, but the URL It took me to was the complete tracking info. If I would have copied/pasted what was displayed in the HTML link, I would have hit a perpetual dead end, but clicking on the link worked flawlessly. I contacted the seller rather upset sounding and they responded promptly and without any vengeance or 'tude. I didn't need to contact Rakuten for backup. All is well and I have a nifty European import of Nirvana's IN UTERO (Audio CD).
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Customer support
  • 5.0 
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by angie, Thursday, April 23, 2015 4:48 PM
I want to buy another license plate cover!
I like the cool product
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Eddie, Thursday, April 23, 2015 9:23 AM
Great experience as a first time shopper with Rakuten. I will definitely shop on this web site again.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
Wednesday, April 22, 2015 5:49 AM
Great service and ability to solve my issues that arose
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Madhu, Monday, April 20, 2015 6:05 AM
Arrived on time a and good quality
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
Sunday, April 19, 2015 9:55 AM
You guys rock. I use Rakuten on average once every three months. I like the range of products you offer for sale.
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