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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,127,153 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.3 Overall satisfaction
  • 4.2 Overall look and design of site
  • 4.3 Prices relative to other online merchants
  • 4.4 Availability of product you wanted
  • 4.4 On-time delivery - Product arrived when expected
  • 4.6 Charges stated clearly before order submission
  • 4.3 Shipping charges
  • 4.4 Selection of products - Types of products available
  • 4.4 
  • 4.3 Product met expectations
  • 4.3 Would shop here again
  • 4.2 Clarity of product information
  • 4.2 Variety of shipping options
  • 4.3 Ease of finding what you are looking for
  • 4.3 Order tracking
  • 4.1 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
115 Reviews TotalReviews 1 - 10 of about 115
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by jinxs, Monday, July 21, 2014 10:08 PM
love the prices
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Selection of products - Types of products available
  • 3.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
  • 2.5 Clarity of product information
by Chuckster, Monday, July 21, 2014 5:19 PM
I got an email telling me that the product will arrive Monday or Tuesday. I got it the Saturday before...
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 3.5 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Casual shopper, Monday, July 21, 2014 5:16 PM
Quality is good and product includes a few extras, such as 2 ways to hang the light (and still easy to change the battery). I couldn't find this product at local hardware superstore.
I liked a daily deal that was advertized on my android phone. Unfortunately, I could not get more information from the add. That made it hard for me to make the purchase. Please make the path from daily add to checkout cart easier.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 3.0 Selection of products - Types of products available
by clc408, Monday, July 21, 2014 7:41 AM
I was amazed with the speed of delivery. I ordered in the A.M. and received the product the next afternoon.
Thank you for the Superpoints. I appreciate it so much!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by wes, Monday, July 21, 2014 7:19 AM
Great experience,no hassles
Fast,Simple, and inexspensive.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.5 
  • 3.5 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 1.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by AV, Saturday, July 19, 2014 9:12 PM
This was my first experience with Rakuten. Everything went as planned.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Jan, Saturday, July 19, 2014 11:49 AM
Everything was exactly as described in the ad. I received my item promptly and I was delighted with it! I also got it for a good price!!
This is a great shopping website! I was able to find what I was looking for and obtain it at a reasonable price! I shopped here instead of other sites because I can get free shipping.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by bargain shopper, Friday, July 18, 2014 11:48 AM
Thank you! Convenient and accurate.
I am very pleased with my orders recently. They arrived in a timely mannor and were just what I expected, at a reasonable cost. Thank-you.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Order tracking
  • 0.5 Availability of product you wanted
  • 4.0 
  • 3.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.5 Clarity of product information
by lupji, Wednesday, July 16, 2014 8:19 AM
I was very disappointed when I received an email after couple of days stating that the product is no longer available for purchase. How can you put stuff in sale if they are not available? I do not think it is a good business idea.
  • 1.5 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 4.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 2.5 Selection of products - Types of products available
Tuesday, July 15, 2014 11:41 AM
I am very concerned about the "small print" in the order form saying that my account will be AUTOMATICALLY billed about $80.00 a month! If a product is worthwhile, why can't customers just order it when they need it? I feel that this is a shady practice to scam customers who forget about the two-week deadline and get their credit card debited!
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