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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,128,417 customers have rated this store since July 1999

 
4.3
See all ratings
All Ratings
  • 4.4 Shipping charges
  • 4.3 Product met expectations
  • 4.3 Prices relative to other online merchants
  • 4.3 Would shop here again
  • 4.3 Order tracking
  • 4.3 Overall satisfaction
  • 4.4 On-time delivery - Product arrived when expected
  • 4.2 Clarity of product information
  • 4.7 Charges stated clearly before order submission
  • 4.2 Overall look and design of site
  • 4.4 Availability of product you wanted
  • 4.3 Selection of products - Types of products available
  • 4.1 Customer support
  • 4.3 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.5 
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
53 Reviews TotalReviews 1 - 10 of about 53
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 1.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Friday, September 4, 2015 7:33 AM
I wanted to check status of my order. It was confusing to find status with order number (had to pick from the myriad of payment choices - should be able to lookup just on order number and name or address). When I finally found status, it was stated as "being processed". I would have preferred a phone number but could not find one. Email request was promptly replied to, however. Was told item has not shipped and should contact Brookstone directly. Then I received item the same day!! So while great that I received goods, it would have been nice to have status as "shipped" since it clearly had been shipped a couple of days prior.
Great price, super easy check out, easy to find return policy, many payment options.
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 5.0 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 2.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Tuesday, September 1, 2015 6:43 PM
I think more than 2 days to get an e-gift card is too long.
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.5 Overall satisfaction
  • 4.0 Would shop here again
  • 4.0 
by jeff, Sunday, August 30, 2015 1:13 PM
It was easy.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by no nickname, Saturday, August 29, 2015 10:53 PM
very nice to buy from Rakuten
very nice place to shopp everything I need
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
by Cheri, Wednesday, August 26, 2015 11:06 AM
The product I purchased was not as good as I expected. It had a glitter on the product that is coming off with use.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by bor3d, Wednesday, August 26, 2015 5:44 AM
Thank you for he low prices and quick delivery
Awesome prices
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Padre, Monday, August 24, 2015 6:37 PM
I do not appreciate instantly being put on the email marketing list as soon as I purchase a product. This is a good way to lose a customer.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by KG, Monday, August 24, 2015 11:37 AM
Nice products. As advertised and quickly delivered.
Satisfied with the options and variety available.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by bill, Monday, August 24, 2015 4:46 AM
I received the products but I do not have time to try them.
After long time, I found this website for shopping. I found more reliable and trustfull. I always shop here and I would recommend to my family and friends.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
by stljeffbb, Sunday, August 23, 2015 5:16 PM
Good stuff!
Great Shopping Experience!
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