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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,129,073 customers have rated this store since July 1999

 
4.2
See all ratings
All Ratings
  • 4.2 Clarity of product information
  • 4.2 Overall satisfaction
  • 4.3 Selection of products - Types of products available
  • 4.2 Variety of shipping options
  • 4.4 Shipping charges
  • 4.3 Prices relative to other online merchants
  • 4.3 Overall look and design of site
  • 4.2 Would shop here again
  • 4.6 On-time delivery - Product arrived when expected
  • 4.1 Customer support
  • 4.3 Ease of finding what you are looking for
  • 4.4 Order tracking
  • 4.5 
  • 4.5 Availability of product you wanted
  • 4.3 Product met expectations
  • 4.7 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global ecommerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment complete with sharing and discovery functions great prices fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
46 Reviews TotalReviews 1 - 10 of about 46
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Rick, Tuesday, September 27, 2016 6:17 AM
This is my first experience doing business with Rakuten and so far it's a very good one.
All good.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.5 Clarity of product information
  • 3.0 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Draven Fajingler, Monday, September 26, 2016 8:49 AM
Rakuten is the most reliable site that I shop at, so I can always trust the product I'm looking for will be the quality I need.
Rakuten.com Shopping many options to choose from, from Electronics to Apparel or Food Items to Furniture all kinds of thing can be found here.
  • 5.0 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 2.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.0 Selection of products - Types of products available
Friday, September 23, 2016 10:00 AM
I really enjoy Rakuten shopping.
  • 2.5 Would shop here again
  • 3.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 2.0 Product met expectations
  • 4.5 
by JTigre, Wednesday, September 21, 2016 7:08 AM
Product was an aluminum trophy abalone gauge. The edges were sharp and unfinished and I will have to file and sand them down on my own.
Great prices, free shipping. Very simple transaction.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by Liang, Tuesday, September 20, 2016 12:42 PM
Great price with great availability and very high quality material for the patio umbrella. Just love it. and it is just what I expected.
Thank you for making this purchase very easy and affordable. I love the free shipping!!!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Charges stated clearly before order submission
by USAFJewel, Sunday, September 18, 2016 7:28 AM
Iloved the things I ordered & already ordered more.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Wednesday, September 14, 2016 1:21 PM
When I placed the order first, I made a mistake. By the time I found out the mistake four days (including a weekend) lapsed. I emailed about my mistake and wanted to cancel the order before shipment. Unbeknownst me, there was some mix up. The order was canceled. Immediately, I placed the correct order. Even though it was fulfilled by the vendor promptly, the post office sat on it for five days!They picked up the order on 8th, but was delivered on 14th ( including a weekend)
I wish tere is a 800 number to contact. Even though when I contacted by email, the reply was instantneous! But still it is not the same as contacting some one by voce.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by Miata Bill, Monday, September 12, 2016 6:47 AM
A RELIABLE SOURCE TO BUY THINGS ON-LINE!
I have confidence that if I buy thru Rakuten.com, that I will be treated fairly, and helped if I have any problems. I have had great help in he past.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Kathy, Friday, September 9, 2016 9:55 AM
great shopping experience
love the variety of items
  • 4.5 Would shop here again
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 
Thursday, September 8, 2016 6:44 AM
No problems!
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