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Rakuten.com Shopping

Rakuten.com Shopping Store Details
1,126,766 customers have rated this store since July 1999

 
4.2
See all ratings
All Ratings
  • 4.2 Overall satisfaction
  • 4.4 Shipping charges
  • 4.3 Order tracking
  • 4.6 Availability of product you wanted
  • 4.3 Prices relative to other online merchants
  • 4.2 Overall look and design of site
  • 4.3 Selection of products - Types of products available
  • 4.4 
  • 4.6 Charges stated clearly before order submission
  • 4.3 Variety of shipping options
  • 4.2 Clarity of product information
  • 4.3 Ease of finding what you are looking for
  • 4.1 Customer support
  • 4.2 Would shop here again
  • 4.4 On-time delivery - Product arrived when expected
  • 4.2 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Rakuten.com Shopping is a global e-commerce site that connects buyers and sellers in a dynamic marketplace and thinks of shopping as entertainment?complete with sharing and discovery functions, great prices, fun experiences and convenience for 18 million customers. Rakuten.com Shopping provides over 16 million products in 24 categories and includes a network of over 5,500 small and large business shop owners.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Tel: 1800 800 0800
Email: support@customersupport.rakuten.com
Web site: http://www.rakuten.com
Features & Services

Ordering Methods
Order phone number: 1-800-800-0800
Toll-free order phone number: 1-800-800-0800
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
128 Reviews TotalReviews 1 - 10 of about 128
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Xelius, Wednesday, April 16, 2014 8:53 AM
Rakuten.Com has great prices for items I purchased. Customer Service answered my questions and gave sound guidance as I need some help deciding which model of one of the times i needed.
Rakuten.Com offered everything I wanted at the best price.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
by Ash, Tuesday, April 15, 2014 10:04 AM
Good Job
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by Jhoanne, Tuesday, April 15, 2014 8:14 AM
I am happy to my purchase at rakuten, shipping are great;)
Rakuten is the best place to shop;)
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Mike, Monday, April 14, 2014 8:12 PM
It was a great shopping experience. I found exactly what I was shopping for at a great price, with free shipping. My purchase arrived in just a few days in great condition. I will definitely shop here again next time.
My shopping experience with Rakuten.com was great. I was nto familiar with the site, but I am now. After today, I will always be checking this site when making any purchases online.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Victor G, Monday, April 14, 2014 2:24 PM
One of the two items ordered was shipped with the wrong item. Waiting for second item to arrive.
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by greenjester940, Monday, April 14, 2014 12:35 PM
No manual with product, simular item but No blue tooth recieved with item!(Multiple descriptions for item and the 1 I ordered wasn't the same as I got)
great place to shop PERIOD just look around you should find not only what your looking for but many things you didn't know were out there very cheap
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Monday, April 14, 2014 8:32 AM
very happy with service
good experience
  • 1.0 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 3.0 Clarity of product information
Monday, April 14, 2014 8:16 AM
I was sent the wrong item. I ordered a Nexus 7 phone case and got a Moto X phone case.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.0 
  • 4.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
by crkscorpio, Sunday, April 13, 2014 10:27 AM
This was a marketplace product and I loved the fast shipping and handling offered by taken and the marketplace seller.
  • 2.0 Would shop here again
  • 4.0 Overall satisfaction
  • 0.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Stram_man, Saturday, April 12, 2014 8:01 AM
Product does not work as advertised.
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